What is a managed website?+
It is a website with ongoing technical care. WTK Solutions looks after hosting, deployment, HTTPS, maintenance, monitoring and support, with additional help depending on your plan.
Do I need a managed plan?+
No. A managed plan is optional, but it is a good fit if you want one point of contact to remain responsible for the technical side after launch.
What happens after my website launches?+
With a managed plan, we continue to host, monitor and maintain the website. Without one, we agree a suitable handover and any future work can be quoted separately.
Who hosts my website?+
WTK Solutions arranges secure managed cloud hosting using modern infrastructure selected for the website. You deal with us rather than having to administer the hosting yourself.
Is SSL included?+
Yes. HTTPS setup and ongoing certificate management are included with managed website plans.
Can you update my website for me?+
Yes. Some plans can include an agreed allowance for minor updates. Larger changes, new functionality or work outside that allowance are quoted separately.
What counts as a minor update?+
Usually a small change to existing text, images or page content. The exact allowance and boundaries will be confirmed in your plan before the service starts.
What happens if my website goes down?+
Monitoring helps us identify availability issues and investigate them. We will take reasonable steps to restore service or work with the relevant provider; no unsupported uptime guarantee is implied.
Can I cancel?+
Yes, subject to the notice and payment terms agreed for your plan. Final cancellation terms still need to be confirmed in the Terms of Business.
Do I own my website?+
Yes. Once the agreed website build has been paid for, the website we build for you is yours, subject to any third-party software, services or licences used by the site.
What happens if I cancel the managed service?+
We will provide a reasonable route for you to move the website elsewhere. Some websites may need technical changes for a different host, and third-party hosting, domain, software or migration costs may apply.
Can you manage an existing website?+
Possibly. We first review how it was built, where it is hosted and what condition it is in so we can confirm whether a managed plan is suitable.
Can I upgrade my plan later?+
Yes. A plan can be reviewed as your website becomes more important or your support needs change.